Some large volume products may imply additional shipping rates, that you'll be notified of during the ordering process.
How long will it take for my order to arrive?
If the articles are available in stock, they are ready to be shipped in 5 working days, adding 1-3 working days for transportation. If they are not on stock, they are custom made individually for each of our online customers. That is why it will take 15 working days for us to create them in our atelier, with the Standard Delivery option. Please add 1-3 working days for shipping.
I live outside the EU. Do I still have to pay VAT?
Yes. Final purchase price for orders shipped outside the EU will be calculated with local VAT at checkout. Please note, that duties for your country will be applied and invoiced separately through TNT.
Do I have to pay custom duties and taxes if my order is shipped outside the EU?
All prices are final and include shipping. The custom duties and taxes are to be borne by the client (Excluding USA).
What about the delivery to NON-EU countries?
The delivery period to countries that impose customs duty is 2 to 4 business days. Please note that we bear the costs for the shipment from our warehouse to your home, the insurance of the merchandise and any costs for supplementary documents. Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through TNT (Excluding USA).
Please note that potential foreign bank charges have to be borne by you.
You can cancel your order within 10 working days from the day you received the Order Confirmation. Any order canceled outside this time frame will lead to a 30% deduction from your refund, along with any additional fees that may apply to your order.
We gladly accept returns and exchanges within 14 days of receipt. The customer is responsible for return shipping costs. Returns received outside the above time frame are not to be accepted.
IRISSerban.com will only accept returns of non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached AND in its original packaging, with the hanger and garment bag. If these last two items are missing at return, we will deduct from the refund a fee. Upon receipt of any order without tags please notify us immediately if you wish to return the item. We strongly advise all customers to check garments thoroughly upon delivery, before removing any attached tags and before disposing of any original packaging.
Please note that we can only exchange an item for the same item in a different size. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. Please note that the customer is allowed to exchange an item for a different size only once. Thereafter, the customer is responsible for additional shipping costs.
The merchandise must be returned along with the completed Returns Form that was included with your order. Please note that unidentified returns/exchanges will be returned to the sender.
The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order. We are not responsible for damaged or lost packages that are NOT shipped via TNT. We are not obliged to cover any shipping costs that are not provided by TNT.
Return merchandise will be prepared and we will send the TNT courier to pick up the package.
When will I receive a refund for returned items?
When all requirements have been met, we will notify you and refund the entire cost of the returned product(s), minus the return shipping charges which are the client's responsibility. Should you fail meet any of these requirements, you will be notified and may have the possibility to have the merchandise returned to you. We are, however, not responsible for any additional shipping costs. Should you refuse to accept the returned merchandise, we reserve the right to keep the item and the corresponding amount that was paid.
A time frame of anywhere between 10-14 days should be calculated for the receipt of your returned merchandise and the return/refund process. The refund time frame depends on the credit card used. Please note that the refund will only be issued to the credit card used for the order. Normally credit appears within two months. In case the recipient of the product does not correspond with buyer of the product, a credit will be refunded to the original buyer and credit card holder. Wire transfer refunds usually take place within 10-14 days. The refund will only be issued to the same account from which the wire transfer payment was made for the order. Please note that shipping costs will not be refunded. Please note that store credit is non-transferable, non-refundable and does not expire.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
For any further questions regarding our RETURNS AND EXCHANGES, please contact us at email@example.com
Can I exchange an item for a different item?
No. You can return the item and then re-initiate the purchase process for another item.