Livrare, Returnari si Rambursari

Shipping Rates

We provide FREE shipping worldwide!

Turnaround

Since all orders are custom made individually for each of our customers, it will take 15 working days for us to create them and another 1-3 working days for shipping.

Carriers

We ship anywhere in the world via TNT/DHL and Urgent Curier in Romania.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. You can track your orders online via TNT Tracking, DHL Tracking or Urgent Curier Tracking.

Duties and Taxes

All prices are final and include shipping. The custom duties and taxes are to be borne by the client (Excluding USA).

Return An Item

Item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase. Please email office@irisserban.com to request a refund. You also need to include in your package a signed letter stating the reason for your return and the original receipt. Shipping and handling is supported by the customer.

Refunds

100% of you paid amount will be refunded in your account once the product reaches our showroom and is inspected for damage, stains, etc. If you are not entitled for a full refund, you will be contacted by one of our staff members to discuss the terms refund (restocking fee, damage fee, etc.). Please keep in mind that all dresses with CUSTOM MADE modifications (sizes, colors, etc.) are non-refundable!