Terms & Conditions

Terms of Use


IRISSERBAN.com – property of SC IRIS DESIGN FASHION SRL, Managing Director: Oana Serban (hereinafter called “irisserban.com” or “we”) runs an online shop under the internet address www.irisserban.com (hereinafter called “website”). All orders placed by you via the website and our deliveries and services are exclusively subject to the following general terms and conditions, in the version that is valid at the time of the order.
We reserve the right to modify any information on our online shop (store policies, shipping information, dress descriptions, etc.) without any prior notice to the customer.

Right to return

You may return merchandise that you have received without indicating any reasons within 14 days by sending the merchandise back. The time limit starts running one day after the day on which you have received the merchandise and instructions about the right to return enclosed separately in writing. Returns will be accepted for consideration only when we receive them in the given time limit which means that you must ship it out on time.

In case of a valid return, the mutually received benefits are to be returned. In case that the merchandise has deteriorated, a compensation regarding the value may be claimed. You also can avoid the obligation to compensate the value by not using the merchandise as if you owned it and by refraining from acts that might affect its value. Please note that returns can only be accepted from the original shipping country.

Cancellation policy

You can cancel your order within 3 working days from the day you received the Order Confirmation. Any order canceled outside this time frame will lead to a 30% deduction from your refund, along with any additional fees that may apply to your order.

Other info

The merchandise offered under irisserban.com is presented on the Website in the format of digital photographs of existing merchandise. Minor divergences of the photographs from reality do not constitute a defect of the ordered merchandise.
Unless stated otherwise, all prices include VAT (where applicable).

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