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Ordering
IMPORTANT NOTE: all our products and orders are made in a couture type of manufacturing, as they require intricate work, such as hand-draping, pleating, handmade Signature flowers and many more technical details which take an enormous amount of time and dedication. Therefore, we are kindly asking for all our lovely customers to read all TERMS and CONDITIONS before placing an order. We are always available to answer your inquiries and to make your shopping experience with us as swift as possible. We treasure each and every order, and we take great pride in our ethical and sustainable approach towards the fashion industry.
When ordering online, please use the MENU bar to browse through the different categories, in which you will find all available designs. Our products are available in FRENCH STANDARD SIZES from 34 FR to 44 FR, but you can also choose our MADE-TO-MEASURE service.
As each brand has its own measuring chart, we kindly advise that you check your measurements regardless of choosing the Standard Sizes or the Made to Measure extra service.
We offer five (5) main types of products. Please read the details for each type of product, according to your preferences:
1) IN STOCK products
2) MADE-TO-ORDER products
3) MADE-TO-MEASURE products
4) BRIDAL products
5) SALE products
1. Ordering IN STOCK products
IN STOCK products are already manufactured in STANDARD SIZES only and are ready to be delivered as soon as your order is placed.
Once you are happy with the product you wish to purchase, please choose the STANDARD SIZE and the colour, then click the ADD TO CART button. Should you like to double-check you chose the correct size, you can do so by clicking on the SIZE CHART.
The STANDARD (non-urgent) delivery time for STANDARD SIZES which are IN STOCK is 2 to 3 working days, once your payment has been confirmed.
The products in STANDARD SIZES and purchased as part of the IN STOCK category can be refundable or exchanged in 15 days maximum from the day of arrival at your address (Terms and Conditions apply).
2. Ordering MADE-TO-ORDER products
Our MADE-TO-ORDER products can be ordered using the STANDARD SIZES and are especially manufactured only after an order is placed and confirmed. These products are not manufactured prior an order as we are trying to minimise production loss and a non-sustainable way of business.
The STANDARD manufacturing time for the MADE-TO-ORDER products is 15 days after the order confirmation, plus 2 to 3 working days for the free delivery.
For urgent deadlines, we also offer the PRIORITY PRODUCTION SERVICE which will place your MADE-TO-ORDER product at the top of our manufacturing schedule to be finalised in only 7 days, plus 2 to 3 days for the free delivery. You can choose this option by ticking the Production Service box on each product page.
This urgent service costs 350 Euro and it will be added at Checkout.
The MADE-TO-ORDER products are NON-REFUNDABLE and we can accept only exchanges either to different sizes or another product (Terms and Conditions apply).
3. Ordering MADE-TO-MEASURE products
For a more bespoke shopping experience, you also have the option to choose a MADE-TO-MEASURE order. Please find all the information about this service either on each product page or in the Information section.
Should you consider this service, please note that your order will be customised to your own unique measurements. This custom-made process involves a more complex way of manufacturing, as we will have to create a new pattern suitable for your measurements only. It takes more time to complete, therefore the extra fee of 400 euro is required.
The manufacturing time is 30 business days from the date of purchase and confirmation of your measurements and payment.
The guidance on how to take your measurements correctly are found in the SIZE & FIT subheading on each product page. We strongly advise you to be measured by someone with experience.
Select the MADE-TO-MEASURE option from the Size Options and click ADD TO CART. The extra fee of 400 Euro will be automatically added at the Checkout. Remember to add your measurements to the ORDER NOTES section at the checkout.
Please allow us 2 business days from the date of purchase to contact you for confirming all the details and measurements. For your peace of mind and ours ,our designer and tailoring team are happy to assist you and to confirm all your measurements via email or video call, as preferable.
ALL MADE-TO-MEASURE products are NON-REFUNDABLE and NON-EXCHANGEABLE as they are all custom-made by your own personal requirements and unique measurements, and therefore they cannot be resold.
4. Ordering BRIDAL products
All our BRIDAL products are all MADE-TO-ORDER and we do not have any In Stock items in this category.
We offer two options for the Bridal collection:
- MADE-TO-ORDER using the STANDARD SIZES
- MADE-TO-MEASURE using your own measurements and design requirements (with the extra 400 Euro fee for this personalised service)
As the Bridal designs are extremely detailed, the manufacturing time is 30 business days once your order has been confirmed and all details discussed with our design team.
Both options have the FREE STANDARD delivery service.
ALL BRIDAL products are NON-REFUNDABLE and NON-EXCHANGABLE due to their unique design and purpose features.
5. Ordering SALE products
Our SALES products are updated once a season and are available for limited times.
They arrive with the FREE STANDARD delivery service.
All SALE products are NON-REFUNDABLE and NON- EXCHANGEABLE.
Checkout
You can check the products in your basket by clicking the SHOPPING BAG button. Here you can remove, update your products or go to Checkout when you are ready for your purchase.
Please fill in your details, choose the SHIPPING METHOD, the PAYMENT METHOD, BILLING ADDRESS and any DISCOUNT CODES you might have. Make sure you fill in all fields marked with *. If you already have a customer account with us, simply login using your email address and the password you created for your account.
Please make sure your contact details are filled in accurately and up to date, so that we can reach you if necessary.
You can choose our FREE STANDARD DELIVERY delivery or the URGENT/PRIORITY ORDER DELIVERY for 150 Euro extra fee, should you need your order to be processed in 7 business days (Terms and Conditions apply).
Once you are happy with your options, please click the CHECKOUT button. You will receive an order confirmation to your email address once the order has been placed successfully.
The prices shown are in EUR / USD, including VAT. The final price for NON-EU customers will be calculated in accordance with the applicable exchange rate on the day your credit card company or bank processes the transaction.
Prior placing your order, please read our TERMS and CONDITIONS, including ORDERING, SHIPPING, DELIVERY, REFUNDS and RETURNS. For each order you place, you will need to confirm that you have read and agreed to them.
Shipping and Delivery
We provide FREE STANDARD SHIPPING worldwide using UPS and Urgent Courier in Romania. This service usually takes between 2 to 3 business days to arrive at your address as soon as your order is complete.
FREE STANDARD SHIPPING: 2-3 business days
STANDARD ORDER for IN STOCK products: Free Delivery 2-3 business days
PRIORITY (URGENT) PRODUCTION ORDER: manufacturing 7 business days (+150 Euro/order) + 2-3 business days Free Delivery
MADE-TO-ORDER: manufacturing 15 business days + 2-3 business days Free Delivery
MADE-TO-MEASURE: manufacturing 30 business days (+400 Euro/order) + 2-3 business days Free Delivery
PLEASE NOTE: International orders are subject to customs clearance, which may cause delays beyond provided delivery estimates.
Once your order has been shipped, we will inform you about the Tracking Number, which you can use to track your parcel.
As all parcels are sent with a Tracking Number, a signature might be required upon arrival at your address.
We always respect the production timeframe stated in our Terms & Conditions and ensure that your order is completed and dispatched within the agreed period.
Once your order has been collected by our courier partner, delivery is handled by the courier. While we do our best to ensure your order reaches you as quickly as possible, we are unable to control delivery times once the parcel is in transit. The delivery times can be affected by reasons out of our control, such as, but not limited to, extreme weather conditions, public holidays or transport disruptions.
Please also note that any customs inspections, clearance procedures, or other delays caused by customs authorities are entirely outside of our control and may affect the estimated delivery time.
Shipping for returned orders
For EU Countries
For deliveries within the European Union (EU), there are no additional custom duties or taxes. The price at the Checkout is the final price to be paid.
For Non-EU Countries
If you are ordering from outside the European Union (EU), the custom duties and taxes for your country will be applied and invoiced separately by your local authorities. They are payable directly to them upon delivery. Please check these important details before placing your order. Our company is happy to pay for the shipping fee only.
After your order is collected by the courier, they will send you an email asking you to provide your country’s import taxes ID. You must provide this import tax ID as soon as possible, in order to avoid any delays in the delivery! This is the customer’s responsibility.
An import tax ID code for international orders is a unique number required by customs to identify the buyer’s country, calculate duties, and clear shipments. Common types include the EORI number, IOSS number, and local VAT/GST or Tax ID numbers.
PLEASE NOTE: Should the customer not provide the tax ID and/or refuse to pay the import taxes and the order will return to us, we cannot accept a refund for the order. In this case, the customer will also pay the return shipping fees to the courier.
Customs Refusal
If a package is refused at customs by the recipient (customer), custom duties and taxes may apply. In such cases, a deduction of 20% of the total order value will be made to cover these expenses. Besides this deduction, the customer will pay the return delivery fee. The customer must use the same delivery company used by our company.
If you have any issues with customs, please contact us and we’ll do our best to support you to the best of our abilities.
Order Refusal at Delivery
Should an order be refused upon delivery and returned to us, a fee of 10% of the total order value will be deducted from the refund to cover the return delivery and processing costs. We’d like to advise you to accept the delivery and contact us for support.
Turnaround / Processing
For all products that are NOT IN STOCK and have to be made individually for each of our customers, please keep in mind that FOR EACH DRESS it takes 15 to 30 working days for us to create (depending on the type of products you ordered), so if you order two (2) dresses, it will take approximately 30 working days for the creation process and another 2-3 working days for shipping.
For the PRIORITY PRODUCTION SERVICE we offer 7 working days for manufacturing your urgent order, plus 2-3 working days for the delivery.
Cancelation Policy
Orders can be cancelled within three (3) days from the day you received the Order Confirmation email. Any order cancelled outside this time frame will lead to a 30% deduction from your refund.
Should you decide to cancel your order/s, please contact us as soon as possible, in order for us to avoid starting the manufacturing process for your orders.
The same policy applies should you decide to make any changes to your orders.
